Frequently asked questions

Shipping & Handling

What should I do if I am experiencing technical difficulties at checkout?

If you're having difficulties ordering items from our stores, we advise you to first check your bank as there may be an issue with your bank account. If you're 100% sure that the issue is not with your bank provider then, It may be a technical issue on our end. If this is the case please contact us immediately using the form below and we will get back to you as soon as possible with a fast soultion to fix the problem.



Where is my items?

Parcels can be tracked on our 'Track Orders' page or by using the contact form below. *You MUST add your Order Number in the Subject for a faster response* The processing time for all orders is within 24-72 hours. After your order has been shipped, delivery time within the United Kingdom is 3-5 working days and 7-30 working days for international orders. Please note that delivery times may vary during international holidays, "world pandemics", or on limited edition items.



I missed my delivery, what should I do?

If you miss your postal order on the day of delivery, you can collect it from your local Post Office branch instead. (There’s no extra charge to pick it up) Here's what you should do: Pick a Postal Office Collect from any of 10,000 Local Collect Post Office branches. Around 8,000 are open longer hours, including 9am – 5:30pm on Saturdays. And over 4,000 open on Sundays. Bring proof of ID Picked a branch to collect your parcel from? Just bring some proof of identity for the person it’s addressed to and a copy of the tracking ID. To collect a parcel from any Post Office, you’ll need some proof of identity. It could be a full driving licence, passport or any of the list below. Just make sure it’s the original (not a copy) and for the person the parcel’s addressed to. ID acceptance: • Birth certificate
• Building society book
• Cheque book
• Cheque guarantee card
• Council tax payment book
• Credit card
• Credit card statement (no older than 6 months)
• Debit card
• Full driving licence
• Marriage certificate
• Military photo ID
• Police Warrant Card
• Foreign national identity card
• National Savings bank book
• Valid passport
• Paid utilities bill (no older than 6 months)
• Standard acknowledgement letter (SAL) issued by the Home Office for asylum seekers
• Trade union card If you’re under the age of 18 and can’t provide any of the above, you may use one of the following too (originals, not copies):
• Medical card
• National Insurance card
• Savings book



Can items be shipped to my country?

Smodè Publications ships to most countries worldwide via Royalmail for all domestic packages and Parcelforce for all international packages. At the store checkout you will be prompt to add your location by using the first line of your address or zip/postal code before the payments method, here we use an automatic map generator that will allow you to select your address from the dropdown menu.



What is the best shipping method to use for my order?

We advise our customers to use the 'Track & Sign' shipping method at the checkout. This enables both the customer and distrubtions to easily track and trace items and locate it in transit. Once your items is ready to be delivered you will be asked to sign for your order by your local, postal carrier.



What are the rates for shipping and handling?

£4.95 is our flat rate for UK standard domestic handling and £7.63 is the flat rate for the rest of the world domestic handling. FREE worldwide shipping on orders over £30*



What if my items arrived damaged?

Smodè distribustions team take handling very serious therefore, we impelement health and saftey measures and special handling techniques when preparing and packaging an order. All items that are shipped to customers from our stores or distrubtions centers are thoroughly checked for any damages. Smodè Publications are not responsible for any delivery items that may be affected in air and ground transits, by customs, natural delays, or any extra fees, once the package has been shipped from the United Kingdom.



Subscription Membership

How do i become a private member?

You can become a private member today by selecting a plan that suits you from our subscriptions page here https://www.smodemagazine.com/subscribe Once you have chosen your plan and have created a unique login ID and password you have your own profile account that will give you full access to exclusive digital content. If you choose the digital and print plan this will give you full digital access and you will receive free print issues starting with our next issue automatically shipped out to you.



What are the benefits of joining the private membership?

By becoming a private member of Smodè you save time and money with your subscription plan as you will automatically receive our print magazines delivered straight to your door without having to re-order and fill out your details online + you will gain full digital privileges such as exclusive online content, your own profile account where you can follow others, like content, comment and make new friends, change your avator, download your favourite content, stream live events, create your own community with our online forum only for private members.



What are the costs to become a private member?

We have designed tailored plans to suit all. Plans start from as little as £5 GBP for beginners, and up to £240 GBP for elite members.



Why can't i gain full access online when i have registered my details to join?

To become a full private member of Smodè you must first select a subscription plan that suits you. Once you have completed the online form and you have made your first payment, your plan will be automatically activated. You can then begin to enjoy your full private membership benefits. Any registrations made online without a subscription plan will automatically be deemed as void and will be rejected by our server. Your details will be saved onto our newsletter mailing list instead.



Why am i being charged for a membership that i never signed up for?

We advise all customers to check payment methods at our online stores checkout before making a payment as we offer two payment options: One-time purchase or subscription. If you select the 'one-time purchase' option this allows you to make a one-off purchase whereas, the 'subscription' option allows you to become a private member easily at the checkout. If you are certain that you have not registered for one of membership plans and you suspect that someone is doing fradulent activities with your card, we advise you to first contact your bank with as much information as possible regarding your recent activity, then contact us to let us be aware of this issue. If your bank decides to issue you a refund for any payments made to Smodè Publications Ltd., we hold the right to reject any charge backs made out to us as you are responsible for keeping up with your payments. Any suspicious payment activities that are flagged will be escalated with our (DOF) department of Fraud. It is important that once you subcribe to a plan that you are able to commit as payments are automatically made via your banks direct debit.



Can i cancel my membership after joining?

Yes, you can easily cancel your membership using the go to my account link from your profile. You must be logged in to the online portal to do this. If you need assistance with cancellations please send us an email with your subscription membership user name we will manually allocate your account and cancel it for you. We do not charge any cancellation fees.



What are the requirements to become a private member?

You MUST be over the age of 18. You MUST be able to commit to a payment plan. You MUST use your own bank details to make payments. You MUST NOT share your bank account or your Smodè login details without authorisation.



Press & Media

Where can i get an old edition of Smodè Magazine?

The previous editions are all available online in a digital version. If you would prefer to receive a print copy then please email us, we will be happy to post one to you. Please note that we do not hold stock of many of the older editions, so we can not guarantee that you will receive it within the estimated delivery timeframes.



Can i submit my editorials to Smodè Magazine for publishing?

Yes of course! We are always on the lookout for interesting editorial; we want to know about things going on in the local community and internationally. So if you have something to send, don't be shy, get in touch. Please note that if your editorial simply sells your services or products there is a charge for its inclusion as this will be deemed as advertising. Alternatively, you may submit your work to us via www.kavyar.com/smode-magazine where we post all of our open submissions!



How do i get in touch with a specific writer, editor or journalist?

If you are looking to get in touch with a specific member of our team, you can directly contact each team member using the contact us forms.When contacting us please introduce yourself with accurate contact information. The specific member of staff will get back to you within 48 hours with further information to answer your query.



Advertising

I'm looking to generate greater brand awareness, can Smodè help me with this?

Smodè Publications are dedicated in helping our clients achieve greater brand awareness by working with you to establish what areas of your business needs more attention. We will come up with strategies to help you manifest your goals by using structured plans and services. There are many startegies we use to drive in greater brand awareness for our clients, such as; Media Presentations: we can plan, design, and create a bespoke media kit with your business highlighted features, this will enable you to showcase on social media for greater busness attraction, use our media kits to pitch reputable organisations and secure brand deals, sponsorships, partnerships, or collaborations. Publishing: we work with authors, brands, international organisations and charities who are looking to increase online traffic and greater breand awareness by using our media outlets to publish, proof-read, edit, write stories, create compelling content, and poduce design strategies that will drive in the relevant attraction from our clients targeted audience. Advertising: we have published over 300 designer brands, and 1,000+ models, photographers, fashion designers, industry experts, businesses, and artists worldwide. We help our clients plan their campaigns from start to finish by designing bespoke adverts. Our wide-range of advertorial services are created to suit the advertising needs of the client and what you are looking to achieve as an end result. Whether that means running an ad campaign across various social media platforms, or publishing an ad in our digital and/or print magazine, or simply creating an affliate marketing advert kit for our clients. Book your campaign with one of our specialist designers today from our advertising service page and start driving in the results that you are looking for.



Can Smodè help me with designing my advert?

Yes of course we can! We employ the best graphics designers to make sure your artwork is perfect and in line with your branding. There is a small fee for our design services but it is extremely reasonable. Check out our advertising service page for full pricelist. We have a list of digital and print advertorial service to help you choose the best advert that fits your brand.



How do i supply my own artwork?

When you book your appointment slot with one of our design specialists, you will be required to complete the short online form with your details, here you will need to paste the link to your artwork files. There is tons of information on our Artwork and Specifications page, but we ideally require a high res PDF with all fonts outlined and images embedded. Also the file MUST be set up in CMYK format NOT RGB.



I've just booked my advertising campaign online, when will it be published?

You will automatically receive an email, and SMS text reminder of your appointment booked with a design specialist. If you have selected a digital advertising option this will take up to 1 hour for your advert to be published. When you choose the date and time that you want your ad to be placed this is exactly when your advert will be published and activated online. If you select a print advertising option this will be published in our next print issue. Full details will be provided to you upon your booking.



Can i pay by debit/credit card online?

Yes, we accept credit, debit, and paypal. We do not accept cheques.



I have a start-up can i advertise my brand without any services or products?

No, it is important for you to focus on your business plan before advertising. If you do not have any physical products or services to offer customers you will need to wait until you have a clear messaging to offer your audience. We do work with SMEs to large firms.



Do i get a free copy of Smodè Magazine as an advertiser?

No, we do not offer free copies of Smodè print magazine to advertisers, however, we do offer exclusive discounts for returning advertisers, and clients who book adverts with a private membership plan.



INFORMATION

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