Frequently asked questions
Shipping & Handling
What should I do if I am experiencing technical difficulties at checkout?
If you're having difficulties ordering items from our stores, we advise you to first check your bank as there may be an issue with your bank account. If you're 100% sure that the issue is not with your bank provider then, It may be a technical issue on our end. If this is the case please contact us immediately using the form below and we will get back to you as soon as possible with a fast soultion to fix the problem.
Where is my items?
I missed my delivery, what should I do?
• Building society book
• Cheque book
• Cheque guarantee card
• Council tax payment book
• Credit card
• Credit card statement (no older than 6 months)
• Debit card
• Full driving licence
• Marriage certificate
• Military photo ID
• Police Warrant Card
• Foreign national identity card
• National Savings bank book
• Valid passport
• Paid utilities bill (no older than 6 months)
• Standard acknowledgement letter (SAL) issued by the Home Office for asylum seekers
• Trade union card
• Medical card
• National Insurance card
• Savings book
Can items be shipped to my country?
Smodè Publications ships to most countries worldwide via Royalmail for all domestic packages and Parcelforce for all international packages. At the store checkout you will be prompt to add your location by using the first line of your address or zip/postal code before the payments method, here we use an automatic map generator that will allow you to select your address from the dropdown menu.
What is the best shipping method to use for my order?
We advise our customers to use the 'Track & Sign' shipping method at the checkout. This enables both the customer and distrubtions to easily track and trace items and locate it in transit. Once your items is ready to be delivered you will be asked to sign for your order by your local, postal carrier.
What are the rates for shipping and handling?
£4.95 is our flat rate for UK standard domestic handling and £7.63 is the flat rate for the rest of the world domestic handling. FREE worldwide shipping on orders over £30*
What if my items arrived damaged?
Smodè distribustions team take handling very serious therefore, we impelement health and saftey measures and special handling techniques when preparing and packaging an order. All items that are shipped to customers from our stores or distrubtions centers are thoroughly checked for any damages. Smodè Publications are not responsible for any delivery items that may be affected in air and ground transits, by customs, natural delays, or any extra fees, once the package has been shipped from the United Kingdom.
How do i become a private member?
You can become a private member today by selecting a plan that suits you from our subscriptions page here https://www.smodemagazine.com/subscribe
What are the benefits of joining the private membership?
What are the costs to become a private member?
We have designed tailored plans to suit all.
Why can't i gain full access online when i have registered my details to join?
To become a full private member of Smodè you must first select a subscription plan that suits you. Once you have completed the online form and you have made your first payment, your plan will be automatically activated. You can then begin to enjoy your full private membership benefits.
Why am i being charged for a membership that i never signed up for?
We advise all customers to check payment methods at our online stores checkout before making a payment as we offer two payment options: One-time purchase or subscription.
Can i cancel my membership after joining?
Yes, you can easily cancel your membership using the go to my account link from your profile. You must be logged in to the online portal to do this. If you need assistance with cancellations please send us an email with your subscription membership user name we will manually allocate your account and cancel it for you.
What are the requirements to become a private member?
You MUST be over the age of 18.
Press & Media
Where can i get an old edition of Smodè Magazine?
Can i submit my editorials to Smodè Magazine for publishing?
Yes of course! We are always on the lookout for interesting editorial; we want to know about things going on in the local community and internationally. So if you have something to send, don't be shy, get in touch. Please note that if your editorial simply sells your services or products there is a charge for its inclusion as this will be deemed as advertising.
How do i get in touch with a specific writer, editor or journalist?
If you are looking to get in touch with a specific member of our team, you can directly contact each team member using the contact us forms.When contacting us please introduce yourself with accurate contact information. The specific member of staff will get back to you within 48 hours with further information to answer your query.
I'm looking to generate greater brand awareness, can Smodè help me with this?
Can Smodè help me with designing my advert?
Yes of course we can! We employ the best graphics designers to make sure your artwork is perfect and in line with your branding. There is a small fee for our design services but it is extremely reasonable. Check out our advertising service page for full pricelist.
How do i supply my own artwork?
When you book your appointment slot with one of our design specialists, you will be required to complete the short online form with your details, here you will need to paste the link to your artwork files.
I've just booked my advertising campaign online, when will it be published?
You will automatically receive an email, and SMS text reminder of your appointment booked with a design specialist. If you have selected a digital advertising option this will take up to 1 hour for your advert to be published. When you choose the date and time that you want your ad to be placed this is exactly when your advert will be published and activated online.
Can i pay by debit/credit card online?
Yes, we accept credit, debit, and paypal. We do not accept cheques.
I have a start-up can i advertise my brand without any services or products?
No, it is important for you to focus on your business plan before advertising. If you do not have any physical products or services to offer customers you will need to wait until you have a clear messaging to offer your audience.
Do i get a free copy of Smodè Magazine as an advertiser?
No, we do not offer free copies of Smodè print magazine to advertisers, however, we do offer exclusive discounts for returning advertisers, and clients who book adverts with a private membership plan.